Conference Policies

Please read the following policies.  We will ask our participants to agree to the Attendance Policy, Cancellation Policy, Payment Policy and Food/Drink Hotel Policy prior to submitting your Registration Form online.​

Attendance Policy

In order to achieve the intended Learning Objectives and to satisfy the completion requirements for Certificates of Attendance/CEU's, attendees are expected to attend the course for the entire duration of each day (9:00 am to 4:30 PM each day).   Late arrival or early departure on any day may result in a decrease in the amount of contact hours/continuing education units awarded.  Please make necessary arrangements to ensure you arrive on time and are able to stay for the duration of the course each day.  In order to receive a certificate of attendance each participant will need to complete and submit a course evaluation summary form. 

Cancellation Policy

  1. Cancellations, regardless of reason, must be made by calling/texting Lisa Ottman at 207-286-5631.  We accept cancellations in writing via email to [email protected] However, we are not responsible for lost email, internet carrier issues, if the email is not sent properly, or received in the timeframe the sender anticipated.  We will reply to the registrant within 48 hours or ASAP to confirm the request was at least received and we will follow-up with the person with ongoing communication.
  2. Substitutions may be made at any time, including the day of the conference/event with no fees assessed to the original attendee or substitute.  Request for substitutions must be made prior to the end of registration or prior to the conference beginning. Complete registration information of the substitute must be given for our records, CEU’s, tests if applicable, etc. as necessary for the course. 
  3. If a cancellation request is made 31 days (October 2, 2023) or more prior to the event, a registrant will be refunded the tuition they paid minus a $75.00 processing fee.  Refunds from Coastal Education Services will be made payable to the person/business that sent the payment in the same format it was originally made.  Refunds will be made within 30 days of an official request.  
  4. If a cancellation request is made between 1- 30 days prior to the event (October 3, 2023 to November 1, 2023) they will receive a credit voucher for the tuition value they paid, which will be good towards a future conference(s) sponsored by Coastal Education Services. Credit vouchers do not expire.
  5. If a cancellation request is made the day of the start of the event (November 2, 2023) no refund or credit voucher will be given, though substitution may still be made if the substitute arrives prior to the start of the event at 9:00 AM.  
 
​     Cancellation by Coastal Education Services:
  1. If a Live In-Person Conference must be cancelled due to speaker health/illness issues, or for other reasons such as limited enrollment, severe weather, conference site issues (power outages, emergency situations), Force majeure, Acts of God, or Unforeseen Circumstances including but not limited to fire, strikes, war, acts of terrorism, extreme weather/catastrophe, or other rulings/laws by City, State, and/or Federal Government (or departments of) deem circumstances preventing the event from taking place, Coastal Education Services will attempt to reschedule the event, which may include changing the format to a Live Webinar/Webinar on Demand or a Hybrid version. If the event is unable to be rescheduled, Coastal Education Services will refund the payee all tuition fees paid. Costs incurred for non-refundable travel arrangements or other related individual expenses will not be refunded.
  2. Refunds will be made within 30 days of the originally scheduled conference by the method that the registrant used to pay the registration fee. (If fee was paid with check, credit card, credit voucher, etc.)​

Payment Policy

There are Early Registration and Standard Registration rates.  See the Registration page for the actual rates and dates they apply to.  Payment may be made via credit card online using the drop down menu that has the correct and discounted rate as it applies to 1 or more participants. This is located on the Registration Page.  If payment needs to be made using a personal check or business check (without an invoice) you can check this box on the form on the Registration Page to the right of the credit card payment button.  Returned checks will incur a $35.00 fee, which the participant/business will be responsible for.  If using a Purchase Order, complete the form on the Registration Page to the right of the credit card payment button and submit.  IT IS THE RESPONSIBILITY OF THE BUSINESS SENDING THE PARTICIPANT(S) TO INITIATE EMAILING A PURCHASE ORDER IN ORDER FOR US TO GENERATE AND SEND AN INVOICE.  Payment is expected by the close of the registration/check-in process on the day of (first day of if multiple days) the conference/professional development activity.  Purchase orders may be accepted up until the day before the start of an event.  However, a plan of payment must be also arranged at the time of acceptance.  Special payment arrangements may be able to be made by communicating with Lisa Ottman via Phone/Text at 207-286-5631 or [email protected].  

Food/Drink Hotel Policy for Conference Attendees

​The hotel has licensing and food regulations subject to state and local laws, which prevent outside food and drinks to be brought into the conference room and lobby by our participants.  Therefore, no food or outside beverages including water bottles or even empty drink containers will be allowed.  Coffee, Tea, and Water will be provided during the day in the conference space.  

Complaint Policy

Coastal Education Services views complaints as an opportunity to learn and improve future programs and resources, as well as a chance to make things right for the person and/or organization that has made the complaint. Please read the full policy here: ​ces_-_complaint_policy_and_procedures.pdf​